FAQs - The Expert’s Answers to All Your Travel Questions

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Always Able Travel in Laurieton, NSW offers supported holidays and holiday packages designed to provide unparalleled travel experiences for everyone. Our commitment to inclusivity drives us to create opportunities for mature aged individuals and differently-abled people to explore the world with ease and comfort. Our goal is to ensure that no one is left behind in their quest for wanderlust. Book your journey with us now!

TRAVEL INFORMATION

PASSPORT AND VISAS

All travellers must have a valid passport for international travel. Many countries require at least six months validity from the date of return. Some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you need to let us know. Travelling on a foreign passport may require a re-entry visa on return to Australia. It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.


Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).


If you need information regarding visas, passports and other travel document requirements for your trip, just ask your Consultant who can provide you with general information on visa and passport requirements that apply to international travel bookings. This advice is limited to general information as to standard requirements and is not to be construed as specific advice catering for any extraordinary circumstances that may apply to you. In any event, it is your sole responsibility to act upon the advice and make any requisite applications in a timely manner.


Our Consultants can also obtain more specific information from an external visa advisory service provider on your behalf and at your expense. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
We also recommend you check visa requirements on the Department of Foreign Affairs and Trade's (DFAT) Smartraveller website https://smartraveller.gov.au/. If any difficulties arise with your passports, visas and re-entry permits, it is your responsibility to inform us of such difficulties.


If you are travelling to the United States of America you will need to pre-register for the ESTA visa waiver program, as Australian passport holders will not be able to enter unless eligibility requirements are met.



HEALTH PRECAUTIONS

  • Be aware that the Products that you book may involve activities that are more taxing to your health and expose you to more risk to your personal welfare than you are accustomed to. It is your responsibility to obtain medical advice prior to your booking that it is safe for you to undertake those activities and risks.


  • Please also be aware that some countries have much higher rates of infectious diseases prevalent in their community than in Australia and vaccination against those is recommended. In fact, some countries may deny entry unless you can prove that you have had the relevant vaccination.



GOVERNMENT TRAVEL ADVICE

For information, safety alerts and specific travel advice, we advise you to visit DFAT's Smartraveller website https://smartraveller.gov.au/

FREQUENT FLYER AND LOYALTY PROGRAMS

Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. It is not guaranteed that you will be credited with points for your booking.


TRAVEL DOCUMENTS

Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.


SCHEDULE CHANGES

We recommend that you confirm the departure times of any booked services at least 24 hours prior to travel.



TRAVEL INSURANCE

  • Travel insurance is strongly recommended by DFAT.
  • If you decline travel insurance, you may be required to sign a disclaimer.
  • Make sure your insurance covers all medical expenses for injury or illness, as well as theft of valuables, damage to baggage, and cancellations or interruptions to flight plans. Fully disclose any pre-existing medical conditions in writing.
  • Cruise passengers are strongly encouraged to ensure appropriate travel insurance is in place. Medicare benefits are only applicable to cruise passengers travelling between two Australian ports who have been treated by a doctor who is registered to practice in Australia and is registered with a Medicare provider number. Medicare benefits are not reimbursable for journeys between an Australian port and a foreign port, or between two foreign ports. Your travel insurance should cover you for a Medivac at sea circumstance if needed.
  • If you plan to rely on the travel insurance provided by your credit card, we recommend that you obtain written confirmation of your coverage before travelling and ensure that you have the details of the policy clearly outlined in writing.
  • You may be able to obtain travel insurance for yourself and your immediate family or travelling partner under the one policy. Refer to the relevant Product Disclosure Statement as cover varies from policy to policy. Make sure you confirm all details with your insurance provider and receive written confirmation of your policy.
  • If you extend the duration of your overseas travel, make sure you also extend your travel insurance policy.


  • Do I Need Travel Insurance?

    The Australian Government recommends all travellers take out travel insurance.

  • What Do I Do If I Have To Cancel My Trip?

    Please notify us immediately, we can only process cancellations when we have received written confirmation from you. You may be charged a cancellation fee. Please refer to our booking conditions for more information.

  • Why Should I Use A Travel Agent?

    Travel Agents help clients with all types of situations and are immersed in travel fulltime, so they're aware of details you might not think of when planning on your own. Their knowledge and experience also give them the foresight to prevent potential problems.Travel agents make your trips better, easier, less stressful, and often cheaper.

  • I Have A Disability, Can Always Able Travel Assist Me?

    Yes, did you know we have a disability travel expert on our team, Michelle . We'll work with you to select the most appropriate accommodation and transportation choices for your needs.

  • Do I Pay Extra To Use A Travel Agency?

    There is no additional cost to use our travel agency. We work with a variety of suppliers and have access to exclusive deals that we can pass on to our clients. When we book with our suppliers we get a commission, in most cases we save you money because these travel suppliers have wholesale pricing. We book all of the major cruise lines, resorts, tours, hotels and more.

  • Do You Book Group Travel?

    Yes, we certainly do. We can assist groups of all sizes plan their special holiday, sporting event, function or getaway and of course those bucket list trips. We can take care of all the details so that you can just enjoy your time away on holiday or at your event.

  • Do You Have Fees?

    Yes, we do, please refer to our schedule of fees.

  • I Am Not Sure Where I Want To Go Or What I Want To Do, Can You Help?

    We most certainly can. Come have a chat with us in person, by email or over the phone and we can assist you to create a holiday of your dreams within your budget. What would be your dream destination?

Interested in our services? We are here to help! Have a specific travel question or need personalised assistance?

Reach out to our travel experts on

02 6556 6300

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